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1.How is the warranty?
Warranty time is 12 months after BL date.
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2.Can we visit your factory before order?
Sure. All new and old friends are welcomed to visit us at our factory. Besides,we can pick up you at the station or airport if needed. We will be very honored to help with tickets and accommodation booking.
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3.Do you have a stock?
Sorry, most of our machines don't have stock, we always produce according to order. However, if during fairs months, maybe have few samples back from fairs.
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4.What's the MOQ?
One set only.
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5.How about your quality?
We have more than 70 years manufacture experience in machine tool, and is the very famous manufacturer in CNC machining equipment of China. We have approved the ISO9001:2015 Quality management
system. ISO14001 Environmental management system. Most products have been approved by the European and American safety standards, including CE, GS, EMS&UL, 90% of our products are exported to more than 60 countries and regions around the world. So you can rest assured of our quality products and our best services.
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6.Do you have professional engineers?
Yes. We have professional engineers and designers. We can provide OEM services.
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7.Can you provide customized machines?
Yes, we can design and manufacture according to your specific requirements.
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8.After the equipment fails, how long is your after-sales response time?
After-sales promises to reply within no more than 6 hours at most to minimize the impact of equipment failures on your production.
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9.How long is the warranty period of the equipment?
The specific warranty period will be clearly agreed in the contract, and it will generally be determined according to the practices of different products and industries. During the warranty period, we will solve the failures caused by quality problems for you free of charge.
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10.How is the cost of after-sales maintenance calculated?
During the warranty period, no fee will be charged for maintenance of faults caused by non-human causes. Outside the warranty period, we will calculate the cost according to the specific failure conditions and replacement parts, and we will explain the details of the costs to you in advance to make the price transparent and reasonable.
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11.What kind of customized machine tool services can you provide?
We can customize a full range of solutions from machine tool structure design, functional configuration to control system development according to your unique processing needs, production technology, site conditions, etc.
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12.How long is the cycle of customized machine tools?
The cycle of customized machine tools is affected by a variety of factors. For simple customized machine tools, the production cycle may be 2-3 months. Complex, high-precision, multi-functional customized machine tools, the cycle may be 6-12 months. When determining the customized plan, we will give you an approximate completion time, and communicate the progress at any time during the production process, so that the machine tool can be delivered on time.
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13.How is the price of customized machine tools determined?
The price of a customized machine tool depends on factors such as the complexity of the customization, the materials selected, the parts configured, and the specifications of the machine tool. After we fully understand your customized needs, we will calculate in detail and provide you with an accurate quotation.
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14.What are the payment methods for ordering machine tools?
Common payment methods are bank transfer, wire transfer, etc. The specific payment method and payment schedule can be determined by negotiation with us when signing the contract according to your needs and actual situation. We will try our best to provide you with a flexible and convenient payment plan to meet your financial arrangements.
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15.What international standards and certifications do your products meet?
Our products have passed the ISO 9001 quality management system. ISO 14001 environmental management system. Most products have passed the certification of European and American safety standards, including CE, GS, EMS &UL. In addition, we are actively applying for more international authoritative certifications to ensure that product quality and performance reach the international advanced level and meet the import requirements of different countries and regions.
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16.What mode of transportation do you usually use to ship your products abroad?
We usually give priority to shipping by sea. The shipping packaging is firm, which allows your goods to arrive safely and quickly. The delivery time is generally about 1.5 to 6 months.
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