Keep Promises, Quality First
In the fierce competition of the market, QIER MACHINE GROUP DALIAN WAJI CNC MACHINE Co., Ltd. understands that high-quality products cannot be separated from complete service assurance. Our company always adheres to the principle of "keep promises, quality first", establishing a comprehensive service system that covers the entire process before, during, and after sales. With a sincere and professional service attitude, we create value for our customers and help achieve a win-win situation.
1. Pre-sales service:
The company firmly believes that quality service begins at the initial stage when the customer generates demand. To this end, we have formed a pre-sales service team composed of professional technical engineers and sales personnel working collaboratively. Technical engineers will use their rich expertise and industry experience to deeply understand the customer's production needs and personalised requirements. Whether it's the special processing techniques of the industry in which the customer operates, or the specific demands regarding machine tool precision, efficiency, and degree of automation, technical engineers can conduct detailed analyses. After analysing customer needs, technical engineers will closely cooperate with sales personnel to provide comprehensive and professional selection advice. Through this professional and precise pre-sales service, customers can obtain solutions that best match their own needs right from the initial purchasing stage, laying a good foundation for subsequent production operations.
2. In-sales service:
From the moment the contract is signed, the company enters a rigorous in-sales service phase. The company attaches great importance to the technical agreements in the contracts and regards these as crucial evidence for machine production and delivery. During the machine production process, we strictly control the parameters and standards set forth in the technical agreements, from the inspection of raw material procurement to the processing and manufacturing of parts, and finally to the assembly and debugging of the complete machine. We strive to excel at every step. To keep customers promptly informed about the production progress of the machine tools, the company has established periodic communication mechanisms to promptly feedback production information. After the machine equipment is completed, the company conducts a stringent factory inspection, using a series of professional testing devices and processes to comprehensively assess performance indicators such as precision, stability, and safety, ensuring that each machine delivered to the customer meets the technical agreement requirements.
3. After-sales service:
In response to customer inquiries about the products, we have established a rapid response mechanism. Sales personnel and after-sales staff promise to respond within a maximum of 6 hours after receiving an issue. Once customers receive the machine tools, the company strives to meet on-site installation needs to the greatest extent possible. If necessary, we will quickly dispatch professional after-sales technicians with 5 to 10 years of industry experience to the site for guidance on installation and debugging.
QIER MACHINE GROUP DALIAN WAJI CNC MACHINE Co., Ltd., through an all-encompassing, full-process service assurance system, practices the principle of "keep promises, quality first" with professional, efficient, and considerate service, winning the support and trust of customers, working hand in hand with customers to achieve mutual benefits. If you wish to learn more, please feel free to communicate with us!